Questions about missed call text back

It’s an automatic text sent to anyone who calls your business and doesn’t get an answer. The text arrives a few seconds after the missed call, so the caller can reply with what they need instead of calling someone else.

Home service contractors with a few trucks and a busy phone: usually HVAC, roofing, plumbing and electrical companies that pay for leads and don’t have someone free to answer every call. If you work alone, a simple text-back app may be all you need, and we’ll tell you that on the call.

An answering service picks up the call and takes a message. An AI receptionist talks to the caller by voice. Text-back sends a text, and the customer replies when it suits them. Most people would rather talk to a person, so we only use a voice assistant where the other option is voicemail, and it always hands off to you.

No. Missed calls are where we start, because that’s where most contractors lose the most work. After that we can run other repetitive office jobs, like copying leads into your job software, chasing unpaid invoices or sorting email. We tell you on the call what’s worth doing and what isn’t.

With us, $297 a month after a $500 setup, at our founding price for the first 10 clients. Texting and the AI that reads customer replies are included. After that, new clients pay from $1,500 setup and $497 a month.

Yes, up to 1,000 texts a month, which covers most shops. If you go over, we talk with you before anything changes.

Three months to start, counted from the day it goes live. After that it’s month to month. No yearly contract and no cancellation fee.

Your texting registration is in your business’s name. We hand over your customer messages and help you keep your texting number.

We’re piloting it with a few clients: an AI assistant answers when nobody can, says up front that it’s an AI, takes the details and passes them to you. The price depends on how many calls you miss, so we work it out on the call.

Usually 2 to 3 weeks. Most of that is waiting for US carriers to approve your business texting. Replies to web forms and email don’t need that approval, so they can go live in the first week, and missed callers get a short greeting and voicemail from day one. If carriers ask for changes, it can take longer, and we’ll tell you.

No. We work with what you already use, whether that’s job software, a shared calendar or a cell phone and a notebook. If you don’t use any software, leads come straight to your phone.

Usually, yes. If your business number is an office line, we add texting to it and your calls stay with your phone company. If your business number is a cell phone, the text comes from a separate local number that says who it’s from. We check which one fits on the first call.

We monitor it, and fixing it is part of the monthly plan.

We write the messages with you, in your words, and you approve them before anything goes live. Simple replies are fixed messages. AI is used only where it helps, like pulling the job, address and timing out of a long customer message.

Models from OpenAI or Anthropic, both US companies. They never send your customers anything you haven’t approved.

Yes, when the business is registered. US carriers require registration for business texting (it’s called A2P 10DLC). We register in your business’s name, and customers can reply STOP to opt out at any time.

Only those who have agreed to get messages from you. Texting people for marketing without written consent can cost $500 to $1,500 per message under US law, so we don’t take shortcuts there.

Yes, and it matters more now. Since October 1, 2026, Google can charge you for business-hours calls that ring out for more than 20 seconds, and Google says missed calls can lower your ad ranking. A text-back saves the customer, but it doesn’t count as answering. If you run Local Services Ads, ask us about overflow answering.